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For any kind of software, android/ iOS app and website/ webapp related information or service requirements, contact us at:


For any kind of software, android/ iOS app and website/ webapp related information or service requirements, contact us at:


Pepsicola, Kathmandu, Nepal

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Privacy policy: General information

We, at Karuwa Tech Systems, Inc. and its wholly-owned subsidiaries (collectively, “we” or “the “Company”), are committed to protect the privacy of our business partners who are licensed to use our software (“the “Software”) on their internal network (“you” or “Client”) and our Client’s end users which have access to any of the data resources monitored by our Software (“End Users”).

We encourage you and your End Users to read this “Software Privacy Policy” (“Privacy Policy”) carefully and use it to make informed decisions. By using our Software, you agree to the terms of this Privacy Policy, and your continued use of the Software constitutes your ongoing agreement to it.

Client’s obligation

Without derogating any of the terms and warranties of the Master License Agreement or Subscription Service Agreement and our website’s privacy policyClient shall ensure that all End Users have been informed of, and have given their consent to, Company’s use and process of any information, as detailed in this Privacy Policy, to the extent such consent is required by applicable law.

What information do we collect?

We collect two types of information when you or your End Users are using our Software:

  • The first type of information is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual (“Personal Information”), which includes the following:

  • Client’s Information: We may collect contact information (including Personal Information) from you when you register on our site, subscribe to our newsletter, register for an event, respond to a survey or fill out a form. Please review our website’s privacy policyin order to learn more about our privacy practices with regard to Client’s Personal Information.

  • Feedback: When you allow us (or our trusted third party service providers) to receive your End Users’ feedback and rating with regard to Software (“Feedback”), we may gather Personal Information which may include the following: email address of the End User, End User’s full name, End User’s IP address, and the Client’s email. In addition, we may collect Personal Information which your End User voluntarily shares with us when he sends us Feedback (e.g., identifying content, images; etc.).

  • In order to provide some of our Software as a Service (“SaaS”) products, we will collect metadata of your End Users, including IP addresses, MAC addresses, user agent, identifiers issued by Client, path of files and file names. Under certain privacy regulations some of this metadata may amount to Personal Information.

  • The second type of information is unidentified and non-identifiable information pertaining to you or to your End Users, which may be made available or gathered via your use of the Software (“Non-Personal Information”). We are not aware of the identity of the user from which the Non-Personal Information was collected.

  • Non-Personal Information which is being collected may include usernames, directory names, server names, share names, file names, configurations, logs related to Software and Client (e.g. event logs), browsing events and technical information transmitted by your device or your End Users’ devices, including certain software and hardware information (e.g., the type of browser and operating system the device uses, language preference, access time and the domain name from which you or your End Users are linked to the Software; etc.).

  • In addition, when you allow us (or our trusted third party service providers) to receive your End Users’ Feedback with regard to Software, we may gather Non-Personal Information which may include the following: Feedback rating, Feedback tags, Feedback text, browser type and language, operating system, viewport of the screen, page URL on which the Feedback has been given, screenshot of the screen on which Feedback was provided (with all textual strings redacted), and our clients.

Please note that when the Software is deployed by our Clients, it analyzes unstructured data that is stored on the Clients’ platforms. The Clients maintain sole ownership of this data and determine their own policies regarding the storage, access, deletion, sharing and retention of this data. This data is hosted and stored only on the Clients’ servers (not on the Company’s servers).

How we use the information we collect?

In addition to the purposes listed herein, the information we collect, which may include your Personal Information, is used for legitimate business purposes only, such as:

  • To set up your account and to provide our services to you and to your End Users (Please review our website’s privacy policy in order to learn about our privacy practices with regard to Client’s Personal Information);

  • To identify and authenticate End Users’ access to the Software;

  • To obtain End Users’ Feedback with regard to the Software;

  • To improve our Software;

  • To support and troubleshoot our Software and to respond to queries; and

  • To investigate violations and enforce our policies, and as required by law, regulation or other governmental authority, or to comply with a subpoena or similar legal process or respond to a governmental request.